Hello - we are encountering this error on some computers. Most computers play the DASH video just fine using the Viblast Player. A few computers will report in the Chrome dev console the following messages:
Cannot get MPD. Response code = 0
Getting the manifest will be retried in 2 s.
And it repeats forever. What is response code 0? Seems like it should be an HTTP response code but that isn't a valid one.
The video it is trying to play is https://d2etf5kyncxl7k dot cloudfront dot net/vignettes/44C3CLF29T/mpeg-dash/playlist.mpd
(I replaced the . with "dot" in this post because I don't want search engines to pick that link up).
Seems like the browser itself can not perform the manifest HTTP request. Can you check if you have any plugins/extensions installed on those computers?
Also, can you try to play in incognito mode?